Terms of service and data processing

Version 1.0 · 21 October 2026

Draft for legal review. Liability, governing law and the operator's registration details are added before launch.

Teamak is operated by ITMAM Business Solutions («we»). These terms apply when your company («you») uses Teamak — the portal, the app, the Employee API and the AI employees. Whoever creates the account agrees to them for the company.

1. The service

Teamak gives your company AI employees that draft and do work under your rules. Anything that leaves your company — a message, a quotation, a post — waits for a person's approval unless you set that employee to work on its own.
You decide and approve, and you are responsible for what you approve and send. AI can make mistakes: check important facts, amounts and dates before you approve.

2. Your data and your customers' data

Who decides. Your company is the controller of the personal data it puts in Teamak — customers, staff, suppliers. We process it only to run Teamak for you, as your processor, under Saudi Arabia's and Jordan's personal data protection laws for companies there, and under the data-protection law that applies to your company anywhere else.
The AI service. Before any text reaches the AI service, names, companies, e-mails, phone numbers, IDs, IBANs and invoice numbers are replaced with stand-ins, and put back afterwards. The AI service — Anthropic (Claude), in the United States — receives only the masked text and does not use your data to train models. Processing inside the Kingdom comes with Pro from Q2 2027.
Your files. Files you upload are for your team. Replies your customers read quote only your website pages and the files you mark «Customers may see». Every reply still follows your Company Brain — its voice, policies and facts.
How long. You choose how long documents (5, 2 or 1 years) and chats and messages (1 year or 90 days) are kept. Older ones are removed every day.
A person's rights. When someone asks what you keep about them, or asks you to delete it, use Privacy & data → A person's data to find it, give them a copy, or erase it. Check the request comes from them, and answer within 30 days.
What erasure does. Erasure deletes what exists only because of the person: their tickets and conversations, bookings, visits, applications, feedback, referrals and website chats. Companies, deals and suppliers stay without their contact details. Records the law makes you keep — quotations, invoices, orders, contracts, leases, bills, expenses and the people file — stay unchanged, with their contact details cleared, until the legal period ends, 10 years after the record's last activity; then their details are removed. A WhatsApp «STOP» stays. Don't erase while a dispute or a court case needs the data, and erase them also in other systems you connected.
If something goes wrong. If we learn of a breach affecting your personal data, we tell you without undue delay, with what we know, so you can notify the authority — in Saudi Arabia, SDAIA within 72 hours — and the people affected.
Who helps us. Anthropic (AI), Zoho (e-mail delivery) and Meta (WhatsApp, once you connect your number), plus the services you connect yourself — Google, Microsoft 365, HubSpot, Zoho CRM, Salesforce, Odoo, WordPress and Lusha. Where we store your data is published before launch.
When you leave. Export your records first, then ask privacy@teamak.ai to delete your company. We confirm with the owner first.

3. Messages to your customers

WhatsApp messages to your customers go from your company's own WhatsApp number, never from Teamak's shared number.
A message you start — outside the 24 hours after the customer last wrote — goes only to a customer who wrote to you first or agreed on their record. Offers go only to customers marked «Agreed to offers».
«STOP» stops every business message at once, and «START» brings them back. Meta's WhatsApp Business policies apply.
E-mail follows the same consent: no unsolicited marketing, and every offer carries a way to stop.

4. Your duties

Have a lawful basis for the personal data you add — a contract, consent or a legitimate interest — and tell people how you use it in your own privacy notice.
Don't use Teamak for spam, deception, unlawful content or to impersonate anyone. Use contact lookups for genuine business outreach only.
Keep sign-in codes and API keys secret, and tell us at once if you think an account is misused.

5. Plans and payment

A 14-day free trial, no card. Prices exclude VAT. Plans are yearly or monthly (one twelfth of the yearly price), and add-ons are billed for the paid period. A plan that is not paid pauses the team; your data stays.

6. Changes to these terms

When these terms change, we tell owners in the portal and ask them to agree to the new version. Until then, the version you agreed to applies.

7. Contact

Privacy and data requests: privacy@teamak.ai. Help with the service: the Help page in the portal.